Discover How to Prevent and Manage Conflict in Your Work and Personal Lives


My name is Allen Oelschlaeger and I’m one of the founders of Vistelar, a consulting and training institute focused on addressing the entire spectrum of human conflict.

I am a 30+ year corporate business executive (MBA, Eli Lilly, GE Medical) turned entrepreneur, as a result of a fateful meeting in the summer of 2009 with two renowned conflict management training experts — Gary Klugiewicz and Dave Young.

It was a rainy Sunday evening in my hometown of Milwaukee, WI, and after a two-hour meeting with Gary and Dave, I was completely blown away.

They’d been training police, security, military, corrections, and behavioral health professionals how to manage verbal and physical conflict for over thirty years and they believed more people needed to learn what they taught: non-escalation, de-escalation, and crisis intervention, coupled with physical alternatives. Given my background, I immediately saw a business opportunity and it didn’t take us long to form Vistelar.

Today, our company is the world leader in point-of-impact conflict management consulting and training. Our research, products, and services are focused on the short period of time when disagreements, insults, or gateway behaviors, such as swearing or aggressive posturing, can escalate to conflict and on to emotional and/or physical violence — from before an interaction begins through to the consequences of how an interaction is managed.

We offer our training via speaking engagements, workshops, and instructor schools — using both live and online methods of instruction. The trainers at Vistelar have trained hundreds of thousands of individuals from all walks of life and many of our consultants have authored numerous published books and manuals in our Confidence In Conflict and Conflict Management series.

You can learn more about what we do at but, here, I want to introduce you to Vistelar’s Conflict Management Online Programs.

Online Training

Our history is in live training (workshops, instructor schools) but, in 2011, we launched our first eLearning course. Since then we’ve experimented with a variety of formats, lengths, and technologies and, based on customer feedback, implemented many refinements.

Today we have a wide range of online programs available, but our flagship course teaches the fundamentals of our core non-escalation, de-escalation, and crisis intervention curriculum.

One thing we’ve learned over the years is that the principles and tactics for preventing and managing conflict are exactly the same for ALL people, no matter what their profession or personal circumstance.

However, we’ve also learned that people sometimes have difficulty grasping our training when it seems like it was developed for someone else. For example, an educator might have trouble assimilating our conflict management principles and tactics if all the terminology and examples are from law enforcement.

Therefore, we’ve taken our flagship course and customized it specifically for many of the audiences we’ve trained over the years:

  • Law Enforcement
  • Corrections
  • Military
  • In-House & Private Security
  • Retail Loss Prevention & Security
  • Campus Public Safety
  • Park Rangers
  • Healthcare Security
  • Hospitals & Clinics
  • Behavioral Health
  • Home Health
  • K-12 Education
  • Higher Education
  • Business
  • Sales
  • Customer Service
  • Retail Customer Service
  • Resorts & Casinos
  • Public & Private Transit
  • Public Utilities

In addition, we’ve also customized this program for individuals who deal with conflict in their everyday lives — as parents, with their spouse, at work, with school personnel, in interacting with retailers and service providers, and with friends and other family members.

Benefits of Vistelar’s Training

The feedback we most often here from students about any of our training programs is that it’s “life-changing.” Despite the focus being on non-escalation, de-escalation, and crisis intervention, this curriculum is actually much more than a conflict management program. In reality, it’s a life skills program that has a lasting impact on people’s lives, far beyond how they handle conflict.

We literally see students attend a two-day class and, by the morning of the second day, have stories to tell about our training’s immediate impact. One of my favorite comments I heard a couple of years ago is “Where were you three marriages ago?”

Still, the emphasis of our training is to develop your knowledge, skills, and abilities to interact with anyone — in person, by phone or in writing — and to:

  • Not cause or unnecessarily escalate conflict
  • Confidently deal with verbal abuse
  • Engage in difficult conversations
  • Effectively de-escalate conflict
  • Persuade others to cooperate
  • Stay safe in crisis situations
  • Know what to do when word-based tactics fail
  • End an interaction in a better place than where it started
  • Look good on camera no matter where an interaction ends up (an increasingly important issue with the omnipresence of video cameras)

At work, this training addresses how to:

  • Provide better customer service
  • Predict, prevent and mitigate conflict
  • Avert verbal and physical attacks
  • De-escalate conflict
  • Control crisis and aggression
  • Protect yourself from physical violence

… with these benefits:

  • Higher levels of customer satisfaction
  • Improved team performance, morale, and safety
  • Reduced complaints, liabilities, and injuries
  • Protected reputation, culture, and business continuity
  • Reduced harm from emotional and physical violence
  • Decreased stress levels, lateral violence, and bullying
  • Less compassion fatigue, absenteeism, and turnover
  • Not having a damaging video show up on YouTube or the evening news

In your personal life, practicing these tactics will improve your relationships with friends and family, enhance your confidence to deal with conflict head-on (rather than shying away from it), and stay emotionally and physically safe.

What Is Included In Each Program

  • Six modules that, via eighty minutes of audio and transcribed text, provide you with the fundamentals of Vistelar’s Conflict Management Framework™ and Systemized Structure of Tactics for preventing and managing conflict at the point of impact. Here are the module titles:
    • Foundations
    • Conflict Triggers
    • Non-Escalation
    • De-Escalation
    • Ending An Interaction
    • Fundamentals Review
  • Videos that further explain concepts and demonstrate tactics. These videos vary in number and type depending on the specific audience for which the program was customized.
  • Downloadable certificate of completion
  • Depending on the course, getting through the program takes between 80 and 130 minutes to go through (due to different numbers and lengths of videos).


As I said above, Vistelar offers its training via speaking engagements, workshops, and instructor schools — using both live and online methods of instruction.

We charge as much as $2,997 per student for our week-long instructor schools. However, our goal with these online programs is to expose as many people as possible to our proven methodologies for preventing and managing conflict. Therefore, they are priced between $47.00 and $77.00 (depending on the number and type of videos), with volume discounts available.

To place your order and get immediate course access, please click on the link below to be taken to our secure online order form. Once we get your order, we will send you an email with your login credentials.

One more thing. You should know that we are so confident that you’ll love this training that we have a 100% refund guarantee. If you aren’t completely satisfied with the program or don’t believe it is worth every penny of your payment, we will give you a 100% refund — no questions asked.